Flexible IT Support. Pay for What You Need.
Not every business needs a full Managed IT plan. IT Block Hours give you prepaid expert support, ready when you need it, billed against a bank of hours your team controls.
Get the IT Block Hours Overview
Download the one-page guide. See how block hours work, what is covered, and which package fits your team.
What Are IT Block Hours?
IT Block Hours are prepaid packages of expert IT time. Instead of a monthly contract you purchase a bank of hours at a discounted rate and use them as your team needs support.
Helpdesk calls, on-site visits, project work, security reviews, whatever comes up. Each package comes with an expiration window so coverage stays active and your team stays covered without overcommitting.
Who IT Block Hours Are Built For
Block hours are the right fit when you need expert IT support without a full monthly commitment. They work well for teams that have an internal IT person who occasionally needs backup, run lean and do not want a recurring contract, have a project coming up that needs extra hands, or want predictable IT spending they can control.
- Are wasting hours chasing tech issues they don’t understand?
- Worry about cybersecurity but don’t know where to start?
- Have outgrown their “IT guy” but aren’t ready to build a department
- Need clear, proactive support that actually shows up
If you find you are using more than 25 hours every 90 days, managed IT usually makes more financial sense. We will tell you honestly when that time comes.
Revy Insights
Block hours work best when you are honest about what your team actually needs. If you are burning through 25 hours every 90 days, managed IT is usually the better math. If not, block hours give you coverage without the commitment.
What Can You Use Block Hours For?
Block hours are flexible by design. Use them for any combination of support, there is no restriction on what you can request. Here are the most common uses.
On-Site Support
When remote fixes are not enough, we come to you. Hardware swaps, printer issues, cabling problems, workstation setups, and anything else that needs hands on the equipment. No surprise fees, just hours off your balance.
- Audit current servers, apps, and dependencies
- Identify compatibility and licensing considerations
- Build a migration timeline that fits your business
Remote Support
Most issues do not require a truck roll. Our helpdesk handles password resets, software installs, email problems, VPN issues, and general troubleshooting remotely. Fast response, no waiting for someone to show up.
- Migrate email, calendars, and contacts cleanly
- Move OneDrive and Teams data with permissions intact
- Train users on the new environment post-cutover
Network Troubleshooting
Slow internet, dropped connections, WiFi dead zones, and switch failures. We diagnose and resolve network issues whether it is a configuration problem, a failing device, or an ISP issue that needs escalation.
- Move servers to Azure, AWS, or hybrid destinations
- Plan downtime windows and rollback procedures
- Migrate line-of-business applications cleanly
Microsoft 365 Troubleshooting
Email not syncing, OneDrive permissions broken, Teams acting up, or licenses not applying correctly. We troubleshoot and resolve Microsoft 365 issues so your team can get back to work without calling Microsoft.
- Migrate file shares and SharePoint libraries
- Preserve permissions, versions, and metadata
- Restructure where needed for better long-term use
Cybersecurity Troubleshooting
Suspicious emails, compromised accounts, MFA lockouts, and security policy questions. We investigate and resolve security concerns quickly so small problems do not become big ones.
- Design hybrid architectures that fit your workloads
- Connect on-prem systems to cloud services securely
- Optimize cost by placing workloads in the right tier
Small Projects and Small Teams
Not every IT need justifies a full project engagement. Use your block hours when a small team needs hands-on help, whether it is setting up a few new hires, configuring a conference room, prepping laptops for a new office, or knocking out a backlog of minor issues. We plug in, get it done, and bill only the time we use.
- Train users on new tools and workflows
- Monitor and optimize cloud spend after go-live
- Handle the inevitable post-migration surprises
Base Rate: $175/hr (standard, billed individually)
🟢 Starter — 10 Hours
$1,500 | $150/hr | Expires in 60 days
🔵 Recommended — 25 Hours
$3,500 | $140/hr | Expires in 90 days
🟣 Best Value — 50 Hours
$6,500 | $130/hr | Expires in 120 days
🔴 Partner Tier — 100 Hours
$12,000 | $120/hr | Expires in 120 days
Hours are non-refundable. Unused hours expire per package terms. We will remind you as your balance gets low.
See the People Behind the Support
This quick tool helps you uncover hidden costs, plan ahead, and make smarter tech investments, no spreadsheets or finance degree required.
Frequently Asked Questions
What is included in an IT Block Hours package?
Every block hours package covers the same range of services as our managed IT support, helpdesk, remote support, on-site visits, project work, and security reviews. The difference is that you use them on your schedule, drawn down from your prepaid bank of hours.
What happens if I run out of hours before the package expires?
You can purchase additional hours at any time. We will give you a heads-up as your balance gets low so you are never caught without support.
Do unused hours roll over?
Hours do not roll over. Each package has a set expiration, 60, 90, or 120 days depending on the tier. We will remind you if you have a significant balance remaining near expiration.
Can I upgrade to a managed IT plan later?
Absolutely. Many clients start with block hours to get a feel for working with us, then move to a managed plan as their needs grow. We make the transition easy and do not charge a penalty for switching.
Is there a minimum commitment?
No monthly commitment. You purchase a package, use your hours, and buy more when you need them. There is no ongoing contract tied to block hours.
How quickly can I get support?
Response times are based on issue priority. Critical issues are addressed immediately. General support requests are typically handled same business day. Your hours cover the time we spend on the issue, not a per-incident fee.
