Your IT Team. Our Backup. One Stronger Setup.
Already have an internal IT person or small team? Co-managed IT gives them the tools, after-hours coverage, and expert backup they need to do more without burning out.
Get the Co-Managed IT Services Overview
Download the one-page guide to see how co-managed IT works, what we cover, and how Revtek fits alongside your existing team.
What Is Co-Managed IT?
Co-managed IT is a partnership model where your internal IT staff and Revtek work as one extended team. We do not replace your people, we back them up.
Your team handles what they know best: the day-to-day environment, internal relationships, and institutional knowledge. We bring the tools, after-hours coverage, specialized expertise, and extra capacity they need to stop firefighting and start moving forward.
It is built for businesses that already have IT staff but need more than one person can reasonably provide on their own.
Who Co-Managed IT Is Actually Built For
Co-managed IT is the right fit when your internal IT person or team is good at what they do but stretched too thin. If your IT lead is drowning in helpdesk tickets and cannot get to projects, your after-hours and weekend coverage is a gap, your cybersecurity posture needs more than one person can manage, or your team is growing faster than your IT capacity, co-managed IT fills those gaps without replacing anyone.
- Are wasting hours chasing tech issues they don’t understand?
- Worry about cybersecurity but don’t know where to start?
- Have outgrown their “IT guy” but aren’t ready to build a department
- Need clear, proactive support that actually shows up
Most businesses that come to us for co-managed IT have one talented IT person who is doing the work of three. This is built for them.
Revy Insights
Co-managed IT works because we are not trying to take over. We are trying to make your team stronger. The internal IT person knows your business — we know what they are up against. Together that is a better outcome for everyone.
What's Included in Co-Managed IT
We work alongside your team on the things that are hardest to cover alone. Every co-managed arrangement is scoped to fit. Here is what we typically bring to the table.
On-Site Support
When your internal team needs boots on the ground for hardware swaps, cabling, or workstation issues, we dispatch on-site support so they can stay focused on higher-priority work.
Network Management
Firewall management, switch configuration, WiFi optimization, and ongoing monitoring. We handle the network layer so your IT person is not buried in connectivity tickets.
Cybersecurity
Threat monitoring, endpoint protection, email security, and compliance support. We bring enterprise-grade security tools that one person cannot realistically manage alone.
IT Asset Management
Hardware lifecycle tracking, warranty management, procurement support, and disposal. We keep your asset inventory accurate so nothing falls through the cracks.
Help Desk Support
Remote troubleshooting, password resets, software installs, and day-to-day ticket overflow. We take the routine load off your team so they can focus on strategic work.
Server Management
Patching, performance monitoring, and capacity planning for your physical and virtual servers. We keep them healthy so your IT lead is not constantly firefighting.
Cloud Services
Microsoft 365 administration, Azure management, and cloud optimization. We manage the cloud environment so your team can focus on the tools that run on it.
Data Backup and DR
Automated backups, offsite replication, and tested recovery plans. We make sure your data is protected and recoverable without your IT person having to babysit the process.
VoIP Services
Phone system management, call quality monitoring, and user provisioning. We keep your business communications running while your team handles the rest.
See the People Behind the Support
The IT Health Check helps you and your internal team identify gaps in coverage, security, and capacity so you know exactly where outside support will make the biggest difference.
Frequently Asked Questions
Does co-managed IT replace my current IT staff?
No, and that is the whole point. Co-managed IT is designed to work alongside your existing team, not replace them. Your internal IT person stays in place. We fill the gaps.
How do we divide responsibilities between Revtek and our internal team?
We work that out together at the start. Most arrangements have your team handling the day-to-day environment they know best, and Revtek covering after-hours, cybersecurity, projects, and overflow tickets. There is no one-size-fits-all split, it is built around what actually makes sense for your setup.
What if our internal IT person leaves?
That is one of the biggest advantages of co-managed IT. Because Revtek is already embedded in your environment, with documentation, access, and context, you do not lose everything when your internal person leaves. The transition is much smoother than starting from scratch.
Can we start with a limited scope and expand later?
Yes. Most co-managed relationships start focused on one area, like after-hours coverage or cybersecurity, and expand as trust builds and needs grow. You are not locked into a scope that cannot change.
How is co-managed IT priced?
Co-managed IT is priced based on the scope of services and number of users. We will put together a custom quote after a brief discovery call to understand your setup and what your team needs most.
What tools does Revtek use?
When you co-manage with Revtek, your team gains access to our full RMM toolset, endpoint security platform, documentation system, and ticketing infrastructure, the same enterprise-grade tools we use for our fully managed clients, without the cost of licensing them independently.
