On-Site IT Support That Shows Up, Fixes It, and Follows Through
Reliable, in-person help from techs who know your systems, and care about your business. When downtime hits, we don’t just send a remote script or a help desk link. We send real people. Fast.
Hands-On IT Help That Actually Shows Up
Fast fixes, personal help, and zero finger-pointing when something breaks
What Makes Our On-Site Support Different?
Forget ticket loops, flaky freelancers, or waiting days for a callback. Revtek gives you hands-on support from techs who take ownership, not just notes.
- Troubleshooting done on-site, not pushed off to a call center
- Root-cause fixes, not just surface-level resets
- We train your users while we set up devices
You’re not just getting a technician, you’re getting a team that treats your business like it’s our own.
Revy Insights
"Remote is fine, until it isn’t. Nothing replaces someone on-site who knows your setup."
What We Handle On-Site
These are the boots-on-the-ground tasks we handle quickly, thoroughly, and without handoffs, giving you peace of mind that your team is taking care of.
Device Fixes and Workstation Troubleshooting
Maximize uptime and minimize disruption with on-site support for your everyday devices. From laptops to desktops, we diagnose and resolve hardware and software issues to keep your team productive and your systems running smoothly.
- Diagnose and repair desktops, laptops, and accessories
- Resolve OS and application errors
- Support common hardware like monitors, docks, and keyboards
Network Slowdowns, Dropouts, or Router Resets
Restore connectivity and eliminate daily slowdowns with expert network support. Our on-site techs troubleshoot routers, switches, and Wi-Fi to reduce lag, fix dropouts, and stabilize your business’s internet infrastructure.
- Troubleshoot routers, switches, and Wi-Fi access points
- Reboot and reconfigure critical hardware
- Identify interference, dead zones, and bandwidth drains
Reboots, Replacements, and Server Support
Ensure business continuity with on-site response for core system issues. We handle the physical side of server errors, reboots, and infrastructure failures to keep your backbone secure and operational.
- Replace or power-cycle servers and network gear
- Support OS errors, firmware issues, and server crashes
- Assist with on-site backups, patches, and restore tasks
VoIP, Printers, and Physical Installs
Eliminate user frustration and downtime with expert installation and support. We help set up and troubleshoot printers, VoIP phones, and other critical devices to ensure your tools work flawlessly from the start.
- Set up and test VoIP handsets and systems
- Install printers, scanners, and office tech
- Train users while we complete the install
Office Relocations, Equipment Setup, Cable Reruns
Avoid relocation chaos with seamless on-site IT planning and execution. We manage equipment moves, cable reruns, and new setups to make sure your office change is fast, clean, and fully connected.
- Reconnect and test all equipment in the new location
- Run and tidy new cable lines with precision
- Coordinate with vendors or building teams to keep it smooth
On-Site Support for Security Systems and Devices
Protect your people and property with reliable hands-on support for physical security systems. We install and maintain access controls, surveillance, and server room protections tailored to your environment.
- Install and troubleshoot badge readers and door access systems
- Support camera feeds, NVRs, and surveillance setups
- Secure server rooms and critical wiring areas
You Don’t Need a Full IT Team. You Need a Reliable Partner.
You’re juggling too much already, managing vendors, devices, users, updates. When you’re running lean or your team’s stretched thin, Revtek gives you the boots-on-the-ground backup that keeps things moving.
We work with:
- Small businesses and multi-site locations
- Hybrid teams with remote + local staff
- Internal IT leaders who need local hands
Why In-Person Support Still Matters in a Remote World
Remote tools can solve a lot, but they can’t swap a failing switch, fix a bad cable, or calm a stressed-out team face-to-face.
When your systems go down, you need someone who shows up, understands your setup, and takes responsibility from start to finish.
Fast dispatch, no escalation ping-pong
Local pros who know your environment
Full hardware, network, and device troubleshooting
Consistent, in-person support for your team
See the People Behind the Support
This quick guide gives your team a calm, clear plan when things go sideways. It’s a stress-reducer, not a panic button, just smart support for everyday tech moments.
Frequently Asked Questions
When would you actually send someone out on-site?
We come out when the problem can’t be fixed remotely, things like hardware failures, network issues, or anything that needs hands-on help to get your team back up and running.
Is on-site support included in our managed plan?
Yes. You get access to on-site visits as part of your Revtek plan, no unexpected bills or begging for in-person help.
How fast can someone get here if something breaks?
Response times depend on your location and service level, but we act fast when it’s urgent. If it’s critical, we’re not just scheduling, you’ll see boots on the ground.
What types of issues qualify for on-site support?
Anything physical, network outages, faulty workstations, printer setups, or devices that just won’t cooperate. If it needs to be touched, we’ll handle it.
Do you support every location we have?
We support all covered business locations in your plan. Multi-site? No problem, our team scales with you.
Will you coordinate with vendors (like cabling or internet)?
Yes. We act as your single point of contact, so you’re not stuck in the middle when something goes wrong with your vendors.
Connect With US.
Let Revolutionize IT Together.
Keen to explore how our solutions can enhance your productivity and efficiency? Interested in other ways we support our partners, or just want to chat? Use the form to get in touch with us today.
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